Thank you for contacting us.
After further reviewing this issue, it appears that your NCsoft master and Guild Wars game accounts were blocked in error. We sincerely apologize for any inconvenience this may have caused you.

Your NCsoft master and Guild Wars game accounts are now unblocked and you should be able to successfully log into them.

As part of this error, the Guild Wars Access Key you purchased was disabled and the charge for the online purchase was voided/not captured by our billing system, meaning that you were not billed for this purchase attempt.

As compensation for our error, we are replacing the access key which was disabled by mistake, free of charge. We have already added the following Access Key to your Guild Wars account: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Again, we apologize for any inconvenience this issue may have caused you, and we hope that this does not interfere with your enjoyment of the game.

If you have any further questions, please let us know.

Regards

Senior GM Dominic
NCsoft Customer Support